FAQ
If you want to know more about how our rental service works and what conditions apply, you’re in the right place. We’ve prepared a collection of the most frequently asked questions with clear answers, designed to help you navigate the available options and have a smooth and transparent experience with Instarent.
How can I book a rental?
Our website, instarentsrl.it, is always updated in real-time and allows you to check car availability and book at any time.
Is it possible to book a specific car model?
No rental company guarantees the delivery of a specific model. We do our best to provide it, but if that is not possible, we will offer you a vehicle from the same category you booked or a higher category.
When can I cancel my reservation?
If you have chosen the standard rate, you can cancel your reservation free of charge up to 24 hours before the start of the rental, and any amounts you have paid will be refunded 100%. If you cancel the reservation less than 48 hours before the rental, any amounts you have paid will be retained as a cancellation fee. To cancel your reservation, you can contact our Help Center.
Are there mileage limits?
No, ,ileage is unlimited for all our rental cars.
Are there any hidden fees or surcharges?
Absolutely not. All the details of your reservation are visible both online and on your rental agreement.
What should I do in case of an accident or vehicle breakdown?
If you are having issues with your rental car, you can call the numbers printed on the back of the contract and on the case. In case of an accident, you will need to write a statement outlining the events and, together with the other party involved, fill out the amicable settlement form (CAI) found in the document holder. Otherwise, you will be held solely responsible for the repair costs of the damage caused to the rental vehicle. However, in case of a serious accident, we advise you to first contact the police.
What happens if I lose the vehicle keys?
If you lose the keys to your rental car, please immediately contact our Help Center at +39 331 31 36 730 via call or WhatsApp.
What happens if I don't return the car on time?
Instarent rates are calculated on a 24-hour daily basis. If the vehicle is returned late (with a 59-minute grace period), the cost of an entire additional rental day will be charged.
What should I do in case of vehicle theft?
The first thing to do is to immediately contact the local authorities to report the incident. Once the report is made, please inform our customer service and provide us with a copy of the theft report and/or the vehicle and/or key theft, issued by the police.
Any charge to you will be determined by the insurance coverage selected at the time of booking.
Who pays in case of traffic violations?
Any violations of the Highway Code – such as fines, tickets, unpaid parking fees, or other administrative sanctions – are the sole responsibility of the renter. If we receive notice of a sanction after the rental period ends, we will forward it to the customer, along with any additional costs related to management or delays in payments, as required by the sanctioning authorities.
